Trends In eBusiness and eGovernment

Technology affects all areas Business and government processes are changing with the use of the internet mobile devices internet of things blockchain machine learning artificial intelligence and many other new technologies In this book it is aimed to focus the use of technology new trends in business life and government covering the studies in all sub areas of Information Systems Knowledge Management eBusiness eCommerce eMarketing mCommerce eGovernment ePublic Services eGovernance etc The book consists of 7 chapters Book chapter authors are reputable scientists from different countries of the world The first chapter is a critical review and a case study in e Business with special attention to the digital currencies resource and its possibilities The second chapter attempts to incorporate the Unified Theory of Acceptance and Use of Technology UTAUT model with perceived risk theory security risk and privacy risk to explore its impact towards the intention to use m government services The third chapter aims to assess the level of gender inclusivity in the municipal e procurement processes in the City of Johannesburg as a case study The fourth chapter examines the impediments that derail the intensive uptake of eLearning programmes in a particular higher education institution The fifth chapter investigated the role of Knowledge Management Systems KMS in enhancing the export performance of firms operating within the manufacturing sector in Zimbabwe In the sixth chapter a survey was undertaken on 131 small and medium sized enterprises SMEs from Pelagonija region in order to determine the current level of SME digitalization within the region It is aimed to compare with European Union EU average and to make conclusions on the impact of the SME digitalization to region gross domestic product GDP growth as well as revenues collection The last chapter s purpose was to develop a measuring and modelling framework instrument of Internet banking service quality IBSQ for the South African banking sector